At Amelia Styles, we understand that sometimes a purchase doesn’t work out exactly as planned—whether the fit isn’t right, the color differs from what you expected, or you simply changed your mind. That’s why we’ve designed a clear and straightforward returns and exchanges policy to make the process as smooth as possible. Below you’ll find everything you need to know about returning or exchanging your merchandise, including timeframes, conditions, and step‑by‑step instructions. If you have any additional questions, our customer service team is always happy to help.
Our Return Policy at a Glance
We want you to be completely satisfied with your purchase from Amelia Styles. If for any reason you’re not, we accept returns and exchanges under the following conditions. For online orders, merchandise must be returned in salable condition (unworn, unwashed, with original tags attached) within 14 days of the ship date or 14 days of the purchase date—whichever is applicable. For in‑store purchases, the return window is 7 days from the purchase date. Merchandise received after these timeframes cannot be accepted, so please plan accordingly.
To process a return or exchange for an online order, you must include your order number along with your name and a detailed note explaining why you are requesting an exchange or store credit. This helps our team quickly identify your purchase and expedite your request. Please note that all returned items must be in their original condition—meaning they have not been worn, altered, or damaged—and should include all original packaging if possible.
“Merchandise purchased online is accepted for exchange or store credit if returned in salable condition within 14 days of the ship/purchase date. Merchandise purchased in store is accepted within 7 days of purchase date.”
How to Initiate a Return or Exchange
Beginning a return or exchange is simple, but following the proper steps ensures a quicker turnaround. Start by emailing our customer service team at with a detailed description of the item you wish to return or exchange and your order number. This initial contact is required so we can confirm your order details and provide any specific instructions if needed. Once you receive confirmation, package the item securely and ship it back to us using your preferred carrier.
When you ship your return, we highly recommend using a service that includes insurance and tracking, such as insured Mail or FedEx. This protects you in case the package is lost or damaged in transit. After you’ve sent the package, please email us the tracking information along with your original request. This allows our warehouse team to anticipate the arrival of your package and begin processing as soon as it’s received. Only merchandise that actually arrives at our facility can be processed, so keeping that tracking number handy is essential.
Once your return is received, you will get an email notification confirming that we’ve got your item—provided your email address was included in your return/exchange correspondence. From there, please allow 10 to 12 business days for us to fully process your return or exchange. This timeframe includes inspection of the item, verification of condition, and finalizing the store credit or exchange shipment.
Exchanges: What You Need to Know
If you’d like to exchange an item for a different size or style, the process is largely the same. For online orders, exchange requests must be made within 14 days of order receipt for merchandise purchased at full retail price. When initiating your exchange, be sure to specify the item you’re returning and the new size or style you would like in its place. Include this information in your email to and also inside the return package itself.
Once we receive your exchange request and the original item, we’ll send your replacement free of shipping charges. That’s right—we cover the cost of shipping the new item back to you. This is our way of making exchanges as convenient as possible. However, please keep in mind that the availability of the replacement item is not guaranteed. If the size or style you want is out of stock, we’ll contact you to discuss alternatives, or we’ll issue a store credit for the returned item.
In cases where an exchange is necessary due to a mistake on our part—for example, we shipped the wrong item or the item has a quality defect—we will reimburse you for the shipping costs you incurred to send it back, in the form of store credit. We stand behind the quality of our products and want to make every situation right. As with returns, you will receive an email notification upon the completion of your exchange processing.
Important Exceptions and Final Sale Items
While we strive to be as flexible as possible, there are a few categories of merchandise that cannot be returned or exchanged. Accessories and sale items are final sale, meaning they are not eligible for return or exchange under any circumstances. This includes items like jewelry, belts, scarves, and any product that was purchased at a discounted price. Similarly, flash sale items are also final sale. Because these items are offered at a significant reduction, we’re unable to accept them back.
Before completing a purchase, especially for final sale items, we encourage you to review the product details carefully and check the size guide if applicable. Since these items cannot be returned, you’ll want to be sure about fit and style. If you have any questions about sizing or product specifications prior to buying, don’t hesitate to reach out to our customer service team for guidance.
Returns and Exchanges for Gift Recipients
Received an Amelia Styles item as a gift that isn’t quite right? You are still covered by our return and exchange policies. Gift recipients can initiate a return or exchange following the same guidelines as the original purchaser. Simply contact us at with the order number (if available) and details of what you’d like to return or exchange. If you don’t have the order number, we may be able to locate it using the purchaser’s information, so include as much detail as possible.
In most cases, gift recipients will receive a store credit for the value of the returned item, which can be used toward any future purchase. If a refund is requested and approved, it will typically be issued to the original purchaser’s payment method rather than to the gift recipient. This policy ensures that the purchaser retains control over the transaction while still allowing the recipient to exchange for something they love.
Lost Packages and Shipping Considerations
We ship all orders via reliable carriers to ensure timely and safe delivery. If you believe your package has been lost in transit, please contact us immediately at with your order number and any tracking information you may have. We will work with the carrier to investigate the situation and resolve it as quickly as possible. While we cannot be responsible for packages that are lost after being confirmed as delivered, we will do everything we can to assist in locating your shipment.
For more details on shipping methods, delivery times, and carrier options, please visit our Shipping + Handling page. It contains comprehensive information about how we ship, including any associated costs and estimated timelines.
Tips for a Smooth Return Experience
To help ensure that your return or exchange is processed without delays, keep these practical tips in mind:
- Keep the original packaging and tags until you’re certain you’re keeping the item.
- Contact us before shipping so we can issue a return authorization and provide any specific instructions.
- Always use a trackable and insured shipping method and retain your receipt until the return is completed.
- Include your order number and a detailed note in both the email and the package.
- Double‑check the return window—online purchases have 14 days, in‑store purchases have 7 days.
- Review final sale items carefully before purchasing, as they cannot be returned.
By following these simple guidelines, you’ll help us serve you faster and more efficiently. We value your business and want every interaction with Amelia Styles to be positive, from browsing to unpacking—and yes, even returns.
If you have any other questions about our policies, you may find answers on our FAQ’s page or you can review our Privacy Statement to understand how we handle your personal information. And if you’d like to learn more about who we are and what we stand for, please visit About Us.