Welcome to our FAQ page! We've compiled answers to the questions we hear most often, from changing an order to tracking a shipment. Our goal is to make your shopping experience as smooth as possible, so if you don't find what you're looking for below, please don't hesitate to reach out. We're here to help with anything from fit advice to delivery concerns.
Changing or Canceling Your Order
We understand that sometimes you need to make adjustments to an order. If you need to change or cancel your order, please contact us as soon as possible. Our customer service team is available during the hours listed on our Contact page. Because we process orders quickly—usually within 24 hours—it's important to act fast. Once our warehouse has processed your order, we are unable to make any changes or cancellations. This is why we encourage you to double-check your order details before completing your purchase. If you realize a mistake after placing the order, reach out immediately and we'll do our best to assist before processing begins.
Adding Items to an Existing Order
Unfortunately, we cannot add items to an order that has already been placed. However, if you'd like to add something, you can place a new order for the additional item(s) and then contact us. If the new order is placed within 24 hours of the original, we'll be happy to combine the shipments so they arrive together, and we may be able to adjust shipping charges as appropriate. Just send us a note with both order numbers to let us know you'd like them combined.
Size, Fit, and Product Availability
Finding the right fit is important, and we're here to help. If you have a specific question about the fit of an item or need measurement guidelines, please email our Customer Care department at . We'll provide detailed information about sizing, fabric stretch, and any other details to ensure you choose the perfect size. Our team is knowledgeable about our products and can offer personalized advice based on your measurements and preferences. You can also refer to the size chart on each product page for general guidance, but if you're between sizes or have a specific concern, emailing is the best option.
We know it's disappointing when an item you love is out of stock in your size. New items can sell out quickly, but we often restock popular styles. If you'd like to be notified when an item becomes available again, simply send us an email at the same address and let us know the item and size you're interested in. We'll reach out if and when we plan to restock it. You can also check back on the product page periodically, as inventory updates in real time. We don't have a formal waiting list, but our team is happy to keep an eye out for you. Restocks are not guaranteed, but we'll certainly let you know if we have a confirmed restock date.
Shipping Times and Tracking
We aim to get your order to you as quickly as possible. Most orders ship within 1-2 business days of purchase. We use USPS for all domestic shipments, and delivery typically takes between 1-7 business days depending on your location. Please note that we do not ship on weekends or holidays, so orders placed on those days will be processed on the next business day. Shipping times may also vary due to merchandise availability, but we always strive to get your items out the door as soon as we can. If you live in a remote area, delivery might take a little longer, but the 1-7 business day range is typical for most customers.
As soon as your order ships, you'll receive a confirmation email to the address you provided at checkout. This email will include your USPS tracking code so you can follow your package's journey. If there are any delays in shipping, we'll also notify you by email. If you didn't receive a shipping confirmation, please check your spam folder or contact us, and we'll resend it. We want you to stay informed every step of the way. If you entered an incorrect email address, just let us know and we'll update it for future communications.
We're committed to getting your order to you safely and on time, and we'll do everything we can to assist if anything goes wrong during transit.
What to Do If Your Package Is Lost
If your package appears to be lost in transit, please let us know. While USPS is generally reliable, occasional issues can occur. We'll work with you and the carrier to locate your package. However, please understand that once the carrier shows proof of delivery, we cannot be held responsible for packages that are lost or stolen after delivery. We recommend using a secure delivery location or signing up for USPS delivery alerts to reduce this risk. If the tracking shows delivered but you haven't received it, check with neighbors or your local post office first, but we're here to help if needed.
When an Item Becomes Unavailable
In rare cases, an item you ordered may suddenly become out of stock and no longer available. This can happen due to inventory discrepancies or high demand. If this occurs, we will contact you within 24 to 48 hours about the cancellation of that item. If your order contains other items, they will still be shipped to you, and the unavailable item will simply be removed from your order. You will not be charged for any item that is canceled, and if you paid with a credit card, the authorization for that item will be released.
We apologize for any inconvenience this may cause and will do our best to suggest similar products or notify you if the item becomes available again. These situations are rare, but we believe in transparency and will always communicate with you as soon as we become aware of any issue. Your satisfaction is our top priority, and we appreciate your understanding.
Getting Further Assistance
We hope this FAQ page has answered your questions. If you need help with anything else, please don't hesitate to contact us. Our customer service team is available during the hours listed on our Contact page, and we strive to respond to all inquiries promptly. You can reach us by email at with any questions, comments, or concerns. We're always happy to hear from you.
For more detailed information on our policies, be sure to check out the following pages:
- Shipping + Handling for shipping specifics
- Returns/Exchanges for our return policy
- Privacy Statement for how we handle your data
- About Us to learn more about our brand
Thank you for shopping with Amelia Styles! We value your business and are committed to providing a great experience.